Terms & Conditions

These Terms and Conditions (hereinafter referred to as the "Terms", "Agreement", or "T&C") constitute a legally binding agreement between Batman11 (hereinafter "the Company", "Batman11", "we", "us", or "our") and any individual who accesses, registers, or uses the services available on the website located at https://batman11.cam (the "Platform").

By accessing the Platform, creating an account, depositing funds, or placing any wager, you (the "User" or "Player") confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the Platform.

Batman11 reserves the right to update, modify, or replace these Terms at any time. Continued use of the Platform following the publication of any amendments constitutes acceptance of the revised Terms. We encourage Users to review this page regularly to remain informed of any changes.

For the purposes of these Terms, the following definitions shall apply:

Access to Batman11's services is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. Batman11 strictly enforces a minimum age policy and will suspend any account found to be operated by a person under the legal minimum age.
• You are accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited by applicable law.
• You are acting as an individual on your own behalf and are not acting as an agent, representative, or nominee for any third party.
• You have not previously been self-excluded from the Platform or had an account closed for fraudulent, deceptive, or abusive conduct.
• You are not a current employee, contractor, director, or close family member of an employee of Batman11 or any affiliated game studio or payment provider.
• You have not been diagnosed with or identified as having a gambling addiction, or if you have, you have sought appropriate professional assistance before registering.

Each User is permitted to hold onlyone (1) active Account on the Batman11 Platform. The creation of multiple accounts by the same individual — whether using different email addresses, names, devices, or payment methods — constitutes a material breach of these Terms and will result in all associated accounts being permanently closed without prior notice.

When registering, you agree to provide accurate, complete, and truthful information including but not limited to your full legal name, date of birth, residential address, and valid email address. You are responsible for maintaining the accuracy of this information at all times and must notify Batman11 promptly if any information changes.

You are solely responsible for maintaining the confidentiality of your account credentials. Batman11 strongly recommends using a unique, strong password and enabling two-factor authentication where available. You must notify us immediately at [email protected] if you suspect any unauthorised access to your account. Batman11 shall not be held liable for any losses arising from a User's failure to maintain adequate account security.

Prior to processing any withdrawal, Batman11 requires all Users to complete a Know Your Customer (KYC) verification procedure. This requires submission of a valid government-issued photo identification document (Malaysian MyKad, Passport, or Driver's Licence), proof of residential address (utility bill or bank statement dated within three months), and where required, a selfie photograph holding the identification document. Failure to provide satisfactory verification documents may result in withdrawal delays or account suspension.

Batman11 accepts deposits and processes withdrawals via the following payment methods: Touch'n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB FPX, Public Bank FPX, Hong Leong Bank FPX, DuitNow, 7-Eleven Cliq, and USDT TRC20. Specific minimum and maximum deposit and withdrawal thresholds apply to each payment method as displayed at the time of transaction.

All transactions on the Platform are denominated in Malaysian Ringgit (MYR). Where a User deposits in USDT or any other cryptocurrency, the conversion rate applied at the time of the transaction will be used to calculate the MYR credit to the User's account. Batman11 does not guarantee any specific exchange rate and accepts no liability for exchange rate fluctuations.

Withdrawals are subject to the following conditions:

• The User's account must be fully KYC-verified before any withdrawal is processed.
• Where a deposit bonus has been accepted, all applicable wagering requirements must be fully satisfied before withdrawal of bonus-derived winings.
• The withdrawal method must generally correspond to the deposit method used, in compliance with anti-money laundering regulations.
• Batman11 reserves the right to request additional verification documentation before processing any withdrawal at its absolute discretion.
• Processing times are indicative only: e-wallet withdrawals typically process within 5–30 minutes; bank transfers within 30minutes to several hours; cryptocurrency within 15–45 minutes subject to network confirmation.

Batman11 operates in compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Any transaction or pattern of activity that raises suspicion of money laundering, fraud, or other financial crime will be reported to the relevant authorities and the account(s) involved will be suspended pending investigation.

Batman11 offers a range of welcome bonuses, reload bonuses, cashback promotions, and loyalty rewards to eligible Users. All bonuses and promotional offers are subject to the following general conditions, in addition to any specific terms published with each individual offer:

• Bonuses are available to eligible registered Users only. New welcome bonuses are available to first-time depositing accounts only, unless stated otherwise.
• Each bonus carries a specific wagering requirement (rollover) that must be completed before any associated winings may be withdrawn. Wagering requirements are clearly stated on each bonus offer page.
• Not all game types contribute equally to wagering requirements. Sports bets, slots, and table games may contribute at different rates. Refer to individual offer terms for contribution percentages.
• Batman11 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice, subject to obligations already incurred by Users in good standing.
• Bonus abuse, including but not limited to opening multiple accounts to claim the same bonus, employing low-risk betting strategies designed to clear wagering requirements with minimal exposure, or exploiting technical errors, will result in the forfeiture of all bonus funds and associated winnings.
• All bonuses are denominated in MYR. Maximum bonus amounts, minimum deposit thresholds, and time limits are as specified on each offer page.

The following general rules apply to all betting and gaming activities on the Batman11 Platform:

A wager is considered placed and binding once it has been confirmed by Batman11's system and reference number has been issued. Bets cannot be cancelled or amended after confirmation unless specifically permitted by the applicable game rules.

In the event of a technical error, system failure, or manifest error in pricing (such as an obviously incorrect sports betting odd), Batman11 reserves the right to void any affected wagers and return the original stake to the User's account. Batman11 is not obligated to honour winings resulting from a clearly erroneous price or malfunction.

Sports betting markets — including but not limited to English Premier League (EPL), Liga Super Malaysia, UFC, La Liga, NBA, and Badminton — are governed by sport-specific rules published in the Sports Betting Rules section of the Platform. In the event of a conflict between these general Terms and the sport-specific rules, the sport-specific rules shall prevail for matters pertaining to that sport.

Live in-play betting is subject to network latency and real-time data limitations. Batman11 does not guarantee continuity of live betting markets and reserves the right to suspend or close markets at any time without prior notice. Bets accepted during a temporary feed delay or after an event-changing occurrence may be voided at Batman11's discretion.

Users are strictly prohibited from engaging in any of the following activities on or in connection with the Batman11 Platform:

• Creating or operating more than one Account, whether under the same or different personal details, devices, or payment methods.
• Using automated software, bots, scripts, or any form of artificial intelligence to interact with the Platform, place bets, or claim bonuses.
• Engaging in collusion with other Players to gain an unfair advantage in any game or market.
• Committing or attempting to commit any form of fraud, including but not limited to chargeback fraud, identity fraud, or payment manipulation.
• Exploiting software bugs, errors, glitches, or undocumented system behaviour for financial gain.
• Accessing the Platform from a Restricted Territory or using a VPN, proxy, or other technology to circumvent geographic restrictions.
• Engaging in any conduct that is abusive, threatening, discriminatory, or harassing toward Batman11's staff, agents, or other Users.
• Using the Platform for any purpose other than legitimate personal entertainment gambling activities.

All content available on the Batman11 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of Batman11 or its content suppliers and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not include any right to reproduce, distribute, modify, publicly display, transmit, or create derivative works from any Platform content without the prior written consent of Batman11.

The Batman11 name, logo, and all related marks, designs, and brand identifiers are exclusive trademarks of Batman11. Unauthorised use of these trademarks is strictly prohibited and may result in legal action.

To the fullest extent permitted by applicable law, Batman11 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service, arising out of or in connection with the use of or inability to use the Platform.

Batman11's total cumulative liability to any User for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that User in the ninety (90) calendar days immediately preceding the date of the relevant claim.

Batman11 does not warrant that the Platform will be uninterupted, error-free, or free from viruses or other harmful components. Users are responsible for implementing appropriate safeguards on their own devices and internet connections.

Batman11's collection, use, storage, and protection of personal data are governed by ourPrivacy Policy, which is incorporated by reference into these Terms and forms an integral part of this Agreement.

By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of KYC verification, fraud prevention, customer support, and regulatory compliance.

Batman11 does not sell personal data to third parties for marketing purposes. Data shared with payment processors, KYC service providers, and licensed game studios is limited to what is strictly necessary for the provision of services and governed by data processing agreements consistent with applicable privacy regulations.

Batman11 is firmly committed to promoting responsible gambling and maintaining a safe, sustainable gaming environment for all Users. Gambling should be an enjoyable leisure activity; it is not a method of generating income and should never be pursued as such.

The following responsible gambling tools are available to all registered Users at no charge and may be activated at any time through account settings or by contacting 24/7 Live Chat support:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control spending.
• Loss Limits: Define a maximum amount you are willing to lose over a given period.
• Session Time Limits: Restrict the duration of individual gaming sessions.
• Cool-Off Period: Temporarily suspend access to your account for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Permanently or indefinitely close your Batman11 account and request exclusion from receiving marketing communications.
• Reality Check Reminders: Receive periodic pop-up notifications indicating how long you have been playing during a session.

Batman11 reserves the right to impose protective limits on any account where there are indicators of problem gambling behaviour, without prior notice, in the interests of the User's wellbeing.

Batman11 reserves the right to suspend, restrict, or permanently close any User Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false, misleading, or incomplete registration information.
• Failure to complete KYC verification within the required timeframe.
• Suspected or confirmed fraudulent, deceptive, or criminal activity.
• Receipt of a chargeback instruction from a payment provider.
• A User's own request for self-exclusion.
• Direction from a regulatory authority, law enforcement agency, or court of competent jurisdiction.

Upon lawful account closure by the User, Batman11 will process a withdrawal of any remaining verified real-money balance within a reasonable timeframe, subject to completion of KYC and satisfaction of any outstanding wagering requirements. Bonus funds and associated winnings are non-refundable upon account closure initiated by the User.

Batman11 may revise these Terms at any time. Where a revision is material, we will provide reasonable notice via email or an in-platform notification prior to the changes taking effect. What constitutes a material change will be determined at our sole discretion.

The date of the most recent revision is indicated at the top of this page. It is your responsibility to review these Terms periodically. Continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revisions. If you do not agree to the revised Terms, you must stop using the Platform and close your account.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. Users are encouraged to resolve any disputes directly with Batman11 in the first instance by contacting our support team.

In the event of a dispute regarding a bet or wager outcome, Batman11's records shall be deemed conclusive unless a manifest error is demonstrated by the User. Batman11 will review all complaints submitted in good faith within a reasonable timeframe and communicate outcomes clearly to the User.

Nothing in these Terms limits any statutory rights you may have as a consumer under applicable Malaysian law or other applicable consumer protection legislation.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact Batman11 through any of the following channels:

Batman11 is committed to responding to all written complaints and enquiries within 5 business days. For urgent account or payment matters, we recommend using Live Chat for the fastest resolution.